byThom Support
How can we help?
Start with the manual and the common questions below. If you still need help, use the contact form at the bottom of the page and I'll get back to you.
Manuals
byThom ZConnect
User manual · Version 1.0 · PDF
Questions & Answers
byThom ZConnect
My camera isn't detected.
Make sure the camera is turned on and connected directly to your iPhone or iPad with a USB-C cable that carries data — some cables only charge. Avoid hubs and adapters while troubleshooting. If iOS asks for permission to access the camera, tap Allow. Still nothing? Unplug the cable, turn the camera off and back on, reopen ZConnect, plug the cable back in.
A transfer stopped partway through.
Keep ZConnect open and the camera switched on until the download finishes. Check that the camera battery isn't low and that your iPhone or iPad has enough free storage. Then reconnect and download the images that didn't come across.
Where did my downloads go?
Downloads go into the album you chose or created within ZConnect. From there you can select images and save them to Photos, put them in Files, or send them on with Messages, Mail, or any other Share option.
How do I get a refund?
App Store purchases are handled by Apple, so refund requests go to Apple rather than to me. Visit reportaproblem.apple.com, sign in with your Apple Account, find byThom ZConnect, and choose to request a refund.
Contact
Still stuck? Send a note and we'll get back to you. For ZConnect issues, please include your camera model and iOS version, and a screenshot if it helps show the problem.